FREE SHIPPING FOR ORDERS OVER £150 WHEN YOU USE CODE “FREE150”

This offer is unable to be used on abnormally large or abnormally shaped items such as some large Airsoft Weapons or some large hard cases. Shipping to USA excluded.

UK Domestic sHIPPING:

All orders placed before 15:00 will be processed the same working day. Orders placed after 15:00 will be processed the following working day.

We aim to process and ship your order within 3-5 working days. Please allow extra time for delivery depending on method chosen. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays unless specified.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

Delivery is currently fulfilled by Royal Mail. You will be given the choice between selecting Tracked 24, Tracked 48 or Special Delivery if you are purchasing from within the UK. Other couriers or services may be utilised in future, as and when required.

UK DELIVERY OPTIONS:

  • Royal Mail Tracked 24 with Signature

  • Royal Mail Tracked 48 with Signature

  • Royal Mail Special Delivery Guaranteed by 1pm.

International shipping:

All orders placed before 15:00 will be processed the same working day. Orders placed after 15:00 will be processed the following working day.

We aim to process and ship your order within 3-5 working days. Please allow extra time for delivery depending on method chosen. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays unless specified.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

International Orders will be shipped using Royal Mail’s International services depending on country.

BLACK GHOST AIRSOFT takes no responsibility for international orders in transit once they have left the United Kingdom. It is the Customer’s obligation to check their country’s import restrictions before purchasing any products on this site. BLACK GHOST LIMITED will not be responsible for replacing items that have been seized by Customs authorities.

If you are shopping from outside of Europe or the USA, please contact us regarding the products you are interested in.

RETURNS:

If you need to return an item, please contact us in the first instance through Facebook, Instagram, WhatsApp or Email. We will ask routine questions about the reason for the return and whether you would like an exchange (if possible) or refund.

You have 30 days from the date of delivery to return any goods for full refund or exchange for any of the following reasons:

  • The item is broken;

  • The item does not match description; or

  • The item is the wrong size.

Refunds, returns or exchanges do not apply to the following goods:

  • Aerosol Airsoft Gas, Consumable Products, Digital Products such as Gift Cards.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack the items you would like to return in an appropriate sized package, attach the returns label included in your package. (If a returns label is not included in your package, please contact us and we can email a label to you.) Go to your nearest post office branch and post the item.
All items must be unused with their original packaging.

Any items that are covered by manufacturer warranty can be accepted within the bounds of the warranty.